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Privacy Policy

At Imperial Home Health, we are committed to protecting your privacy and ensuring
that your personal information is handled in a safe and responsible manner. This
Privacy Policy outlines how we collect, use, and protect the information you provide
to us, particularly regarding our SMS communications, consent procedures, and data
protection practices.
1. Information We Collect
We collect various types of information to provide our services effectively and
securely, including:

  • Personal Information: Name, address, phone number, email address, date
    of birth, and other identifying details.
  • Health Information: Medical history, treatment records, and related health
    information as necessary for providing home health services.
  • Communication Preferences: Details regarding your preferred method of
    communication (phone, SMS, email).

2. How We Use Your Information
We use the information we collect to:

  • Provide the best possible care and services.
  • Schedule appointments, coordinate care, and notify you of important updates.
  • Communicate with you via SMS for appointment reminders, care instructions,
    service updates, and other relevant notifications.
  • Improve our services and customer experience.

3. SMS Communications
By providing your mobile phone number and consenting to SMS communications,
you agree to receive text messages from Imperial Home Health. These messages
may include:

  • Appointment reminders
  • Care-related updates or instructions
  • Service-related announcements
  • Emergency notifications

Consent to Receive SMS

We collect your explicit consent before sending any SMS communications. This
consent may be provided:

  • During the patient registration process (written or electronic).
  • Verbally during an in-person visit or over the phone.
  • Via text message, where you may opt in by replying with a specific keyword
    (e.g., “YES” or “AGREE”) to confirm your consent.

    • Opt-In Message:

    Thank you for opting into SMS messages from Imperial Home Health. For help, reply HELP. To opt-out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary.

    Opt-Out Message:

    Thank you for opting out of SMS messages from Imperial Home Health. To opt back in at any time, reply START. You will receive no further messages

    HELP Message:

    Thank you for contacting Imperial Home Health. For assistance, please reply to this message, call us at (760) 951-6688, or email us at office@imperialhomehealthvv.com.

    By opting in, you consent to receive SMS messages from Imperial Home Health.
    Opt-in: Reply with “YES” or “AGREE” to confirm your consent.
    Opt-out: Reply “STOP” to unsubscribe from messages. You will receive no further messages.
    Help: Reply “HELP” for support or contact us at (760) 951-6688 or office@imperialhomehealthvv.com.
    Message and data rates may apply. Messaging frequency may vary.

4. How We Protect Your Information
We are committed to ensuring that your personal information is secure. To prevent
unauthorized access or disclosure, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard the information we collect.

  • Data Storage: Your information is stored securely and is only accessible to
    authorized personnel.
  • Data Retention: We retain personal information only as long as necessary to
    fulfill the purposes outlined in this policy and comply with legal obligations.
  • SMS Data Security: SMS messages may not be encrypted, and while we
    take steps to protect your information, we recommend that you avoid sharing
    sensitive personal or medical information via text message.

5. Sharing Your Information
We do not share consent or numbers for the purpose of SMS with third parties. However, we
may share your information with:

  • Healthcare Providers: To ensure the continuity of care and treatment.
  • Legal and Regulatory Authorities: When required by law, such as in
    response to subpoenas or legal processes.

6. Your Rights
You have the right to:

  • Access, update, or correct your personal information.
  • Withdraw your consent for SMS communications at any time.
  • Request that we delete your personal information, subject to legal and
    regulatory requirements.

7. Cookies and Website Tracking
Our website may use cookies to improve your experience. A cookie is a small file
that asks permission to be placed on your computer’s hard drive. You can choose to
accept or decline cookies through your browser settings.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be reflected on this
page, and we encourage you to review it periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our use of SMS
communications, please contact us at:
Imperial Home Health
16484 Victor St. Victorville, CA 92395
Phone: (760) 951-6688
Email Address: office@imperialhomehealthvv.com